TechShield Auto Terms & Conditions

Version 2026-10-02-v14 · Last updated October 2, 2026

1. Service

TechShield Auto is a workshop-management software service provided by TechShieldIT LLC (“TechShieldIT,” “we,” “us,” or “our”).

Available features depend on the subscription plan, enabled modules, user permissions, equipment provided, and location access assigned to the account.

TechShield Auto may include software, account access, payment-terminal integrations, equipment programs, and other services that are separately identified during signup or onboarding.

2. Subscription Plans, Pricing and Taxes

Subscription prices displayed on the TechShield Auto website are monthly software-subscription prices before applicable taxes.

Taxes may be added based on the billing address and applicable jurisdiction.

Current public monthly pricing shown at signup is:

• Basic: $89.99/month
• Premium: $129.99/month

All prices are before applicable taxes.

Multi-location controls remain part of the platform, but new multi-location activations may be temporarily unavailable. If an add-on is re-enabled for new subscriptions, availability and any applicable pricing will be disclosed before activation.

Hardware, terminal services, messaging usage, custom integrations, data migration, support services, and other services may be priced separately when applicable.

Implementation, onboarding, configuration, migration, training, equipment, or other one-time charges may apply when disclosed during signup, checkout, an order form, proposal, or onboarding. Promotional or referral discounts, when valid, apply only as expressly stated and do not change the underlying public subscription price.

3. Payment Processing and Verifone Fees

3.1 Client-Owned Payment Terminal

If the workshop uses its own Verifone or other merchant terminal, the workshop's existing merchant-processor agreement determines the actual processing cost.

Depending on that agreement, charges may include:

• percentage-based processing fees;
• fixed per-transaction fees;
• interchange and assessment fees;
• chargeback fees;
• PCI or non-compliance fees;
• terminal rental or service fees;
• connectivity charges; and
• other processor or terminal-provider charges.

TechShieldIT does not establish or control the rates charged by the workshop's independent merchant processor unless expressly stated otherwise in a separate written agreement.

TechShield Auto does not replace the workshop's merchant account, merchant-processing agreement, or processor relationship.

3.2 TechShieldIT-Provided Verifone

If TechShieldIT provides or supplies a Verifone terminal under the TechShield Auto program, the applicable integrated payment-processing charge is 2.7% + $0.05 per transaction. In addition, a separate 0.10% TechShieldIT platform/terminal fee applies to transactions processed through the TechShieldIT-provided terminal.

The 2.7% + $0.05 charge is the applicable processor/integrated processing charge. The 0.10% charge is a separate TechShieldIT platform/terminal fee and is not the merchant processor's processing fee.

The merchant processor remains responsible for payment authorization, settlement, and processor charges under the applicable merchant-processing agreement.

3.3 Client Responsibility for Transactions

The Client is solely responsible for all transactions conducted through its merchant account, including charges, refunds, chargebacks, disputes, fraud claims, customer claims, and compliance with applicable payment-network, processor, and merchant-account requirements.

TechShieldIT is not responsible for the Client's underlying transaction, merchant-account relationship, or decisions made by the Client or its employees in connection with a payment.

The Client is responsible for ensuring that its employees, representatives, and authorized users use the payment terminal and payment-processing functionality in accordance with applicable law, the Client's merchant-processing agreement, applicable payment-network rules, and the instructions provided by the applicable payment processor or terminal provider.

Any dispute concerning whether a payment should have been authorized, refunded, reversed, charged back, or otherwise processed must be addressed through the Client's merchant processor and/or applicable payment-network dispute process, except to the extent the matter is directly attributable to a separate obligation expressly assumed by TechShieldIT in writing.

3.4 No Modification of Processor Rates

TechShieldIT does not modify, change, or increase the underlying rate charged by the merchant processor. Any separately disclosed TechShieldIT platform, software, terminal, or equipment-related fee is separate from the merchant processor's contractual processing rate.

The Client's processor fees and TechShieldIT fees are separate charges and may both apply to the same transaction.

TechShieldIT's separately disclosed technology, software, terminal, or equipment-related fees do not constitute a modification of the merchant processor's contractual processing rate.

3.5 Payment-Processing Relationship

Unless expressly stated in a separate written agreement, TechShieldIT is providing software, technology, equipment, integration, or related services and is not assuming the responsibilities of the Client's merchant processor.

The Client remains responsible for maintaining any required merchant account and for complying with the terms established by its payment processor, acquiring bank, payment network, and other applicable third-party providers.

TechShieldIT may suspend or disable payment-terminal functionality where reasonably necessary because of suspected fraud, misuse, security concerns, processor requirements, equipment issues, non-payment of applicable TechShieldIT fees, or other circumstances requiring suspension.

4. Equipment and Verifone Program

Where a TechShieldIT-provided Verifone terminal is included as part of a selected subscription or equipment program, the terminal remains subject to the terms applicable to that equipment and payment-processing arrangement.

The Client is responsible for:

• using the equipment only for lawful business purposes;
• maintaining reasonable physical care of the equipment;
• preventing unauthorized use;
• notifying TechShieldIT of loss, theft, damage, malfunction, or unauthorized access;
• complying with applicable payment-card and processor requirements; and
• following reasonable instructions provided by TechShieldIT or the applicable terminal or processor provider.

Ownership of equipment, equipment rental, replacement costs, deposits, return requirements, and other equipment-specific terms will be determined by the applicable equipment or service arrangement.

Unless expressly stated otherwise in writing, the provision of a Verifone terminal does not mean that TechShieldIT is the Client's merchant processor.

The Client may not sell, transfer, lease, loan, modify, tamper with, or otherwise dispose of TechShieldIT-provided equipment without TechShieldIT's prior written authorization.

5. Account Activation and Billing

The public signup and checkout flow may collect plan selection, business information, referral information, acceptance of these Terms, and a payment method through Stripe or another disclosed payment provider.

Where a free-trial offer is displayed at signup, the applicable trial period begins as identified during checkout. The current public offer for eligible new TechShield Auto subscriptions is a fifteen (15) day trial unless a different period is expressly displayed or agreed in writing.

The monthly software-subscription charge is not due during the applicable trial period. However, separately disclosed one-time implementation, onboarding, configuration, equipment, migration, training, tax, or other non-recurring charges may be due at checkout or according to the applicable order or onboarding terms and are not part of the free monthly-software trial.

The Client authorizes the applicable payment provider to securely store the selected payment method and authorizes TechShieldIT to charge the recurring subscription and other amounts expressly disclosed and accepted by the Client.

Unless the subscription is cancelled before the end of the applicable trial period, recurring monthly billing begins automatically when the trial ends and continues according to the selected subscription plan and billing cycle.

Account activation, billing start date, subscription plan, equipment arrangement, implementation scope, and other commercial terms may be confirmed through checkout, onboarding, an order form, proposal, or separate written agreement.

The Client is responsible for providing accurate billing and business information and for maintaining a valid payment method while amounts are due.

6. Free Trial, Automatic Renewal and Trial Eligibility

A free trial is intended to allow an eligible new workshop to evaluate the TechShield Auto software before recurring monthly software billing begins. A trial does not waive separately disclosed implementation, equipment, configuration, migration, training, tax, or third-party charges.

Unless otherwise stated in writing, a workshop, business, substantially similar business under common ownership, or account is eligible for one introductory trial. TechShieldIT may deny, shorten, terminate, or convert a trial where reasonably necessary to address duplicate accounts, repeated trial creation, fraud, misuse, payment risk, or attempts to avoid applicable fees.

To avoid the first recurring subscription charge, the Client must cancel the subscription before the trial ends using an available cancellation method or by contacting TechShieldIT in sufficient time for the cancellation to be processed. Cancellation does not automatically reverse one-time charges, taxes, third-party charges, or services already provided, subject to applicable law and any separate written agreement.

If the trial converts to a paid subscription, the subscription renews on the applicable monthly cycle until cancelled in accordance with the applicable subscription terms.

7. Referral Program and Promotional Credits

TechShield Auto may offer a referral program that allows an existing eligible workshop to share a referral code or referral link with another repair shop. Referral benefits are promotional credits and are subject to these Terms, the program rules displayed in TechShield Auto, account status, and any additional written promotional terms.

7.1 Referred Workshop Benefit

When a valid referral code is accepted during an eligible new workshop's signup or checkout, the referred workshop currently receives a ten percent (10%) discount on the eligible initial implementation charge. The referral discount does not reduce the recurring monthly software subscription, taxes, processing fees, terminal fees, hardware charges, third-party fees, or other charges unless expressly stated otherwise.

The implementation discount is calculated from the eligible implementation amount configured or disclosed for that signup. If no implementation charge applies, the referral discount does not create a cash balance or payment owed to the referred workshop.

7.2 Referring Workshop Reward

A referral becomes qualified only after the referred workshop completes its applicable trial and successfully pays its first recurring monthly TechShield Auto software-subscription charge, unless TechShieldIT expressly designates another qualification event in writing.

For each qualified referral, the referring workshop currently earns one future monthly software-subscription billing cycle at twenty percent (20%) off the eligible recurring TechShield Auto software subscription.

Each qualified referral creates one separate monthly credit. Multiple referral credits are queued and applied one billing cycle at a time. Referral credits do not stack to create a larger percentage discount on a single monthly invoice. For example, three qualified referrals may provide three separate future months at 20% off, not one month at 60% off.

7.3 Referral Eligibility and Restrictions

• Referral codes must be valid and associated with an eligible TechShield Auto workshop.
• Referral benefits are intended for genuine referrals of new, independent workshop customers and may not be used for self-referrals, duplicate accounts, sham accounts, or accounts created primarily to obtain promotional benefits.
• A referral code generally must be entered and validated during signup or checkout. Retroactive application is not guaranteed unless TechShieldIT approves it in writing.
• Referral credits are non-transferable, have no cash value, and may not be redeemed for cash.
• Referral credits apply only to eligible TechShield Auto recurring software-subscription charges and do not apply to taxes, payment-processing charges, hardware, implementation, terminal charges, third-party fees, chargebacks, refunds, or other separately billed services unless expressly stated otherwise.
• The referring account must remain eligible and in good standing when a credit is applied.

7.4 Reversals, Fraud and Program Changes

If a referred workshop's qualifying payment is refunded, reversed, charged back, determined to be fraudulent, or otherwise invalidated, TechShieldIT may cancel an unused related referral credit or reverse an equivalent promotional benefit where reasonably necessary.

TechShieldIT may investigate suspected referral abuse and may deny, suspend, or remove referral benefits associated with fraud, duplicate accounts, misrepresentation, manipulation, or other misuse of the program.

TechShieldIT may modify, suspend, or end the referral program prospectively. Valid referral credits already earned before a prospective program change will generally remain available to the applicable eligible account, except where a credit is invalid because of fraud, abuse, payment reversal, error, legal requirement, or another condition stated in these Terms.

8. Account Creation, Username and Use of the Application

The Client acknowledges and agrees that acceptance of these Terms is not limited to checking an acceptance box.

By creating a username, creating an account, receiving account credentials, logging into, accessing, or using TechShield Auto, the Client acknowledges that the Client has received notice of these Terms and agrees to be bound by them.

If the Client creates an account or username on behalf of a workshop, company, or other business, the person creating the account represents that they are authorized to do so on behalf of that business.

The Client is responsible for maintaining the confidentiality of usernames, passwords, access credentials, and other account information.

Account credentials must not be knowingly shared with unauthorized persons.

The Client is responsible for all activity conducted through its account by its employees, representatives, contractors, or other authorized users, except to the extent otherwise required by applicable law.

9. Authorized Use and Account Responsibility

The subscribing workshop is responsible for:

• authorized staff access;
• accurate business information;
• appropriate user and role assignments;
• appropriate location permissions;
• lawful use of customer and vehicle information;
• maintaining account credentials;
• reviewing information entered into the system; and
• ensuring that employees and authorized users comply with these Terms.

The Client may not use TechShield Auto to:

• conduct unlawful activity;
• intentionally transmit fraudulent information;
• attempt unauthorized access to another account;
• interfere with the operation or security of the service;
• knowingly introduce malicious software;
• misuse payment-processing functionality;
• use another person's credentials without authorization; or
• otherwise misuse the service.

TechShieldIT may investigate suspected misuse and may suspend or restrict access when reasonably necessary to protect the service, the Client, other customers, payment systems, or third parties.

10. Customer Communications and Third-Party Services

Some TechShield Auto features depend on third-party providers, including payment processors, Verifone or other payment terminals, email/SMS providers, hosting providers, mapping providers, or other integrations.

Third-party services may have separate terms, fees, restrictions, privacy policies, or service limitations.

If a workshop already has a Verifone or another external payment terminal, TechShield Auto may be configured to record payments processed through that terminal and store a related payment reference in the system.

TechShield Auto does not replace the workshop's merchant account, card-processing agreement, or terminal-provider relationship.

The merchant processor remains responsible for payment authorization, settlement, and processing charges under the applicable merchant agreement.

Verifone hardware, terminal service, connectivity, support, and direct terminal integration are not included unless separately agreed and configured.

A module described as provider-ready does not mean that third-party service fees or message delivery fees are included unless the applicable provider has been connected and activated.

TechShieldIT is not responsible for failures, interruptions, delays, policy changes, or service availability caused by an independent third-party provider, except to the extent otherwise required by applicable law.

11. Data, Cancellation and Retention

Workshop data remains associated with the subscribed workspace.

When a subscription is cancelled, TechShield Auto currently applies a 90-day retention period before the data becomes eligible for deletion, subject to contractual, operational, security, backup, or legal retention requirements.

Cancelling a subscription stops future renewal according to the applicable subscription terms. Cancellation does not necessarily result in immediate deletion of account data.

The Client remains responsible for exporting or requesting access to necessary business records before the applicable retention period expires.

TechShieldIT may retain information where reasonably necessary to comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, or maintain legitimate business records.

12. Availability and Product Changes

TechShieldIT LLC may maintain, update, modify, improve, suspend, or discontinue portions of TechShield Auto as reasonably necessary to operate and improve the service.

Features may evolve as the service changes.

Plan descriptions shown at signup are intended to identify the functionality available under the selected plan at the time of subscription.

Changes to pricing or material subscription terms will be communicated as required by applicable law or the applicable agreement.

TechShieldIT does not guarantee that the service will be uninterrupted, error-free, or continuously available.

13. Workshop Records and Legal Compliance

The workshop remains responsible for the legal sufficiency and accuracy of its own:

• repair authorizations;
• estimates;
• invoices;
• customer disclosures;
• vehicle records;
• payment records;
• customer communications;
• business records; and
• other documents required by applicable law.

TechShield Auto provides software tools to capture, organize, and manage information.

TechShield Auto does not provide legal, accounting, tax, or regulatory advice and does not guarantee that the Client's use of the software satisfies any particular legal or regulatory requirement.

The Client is responsible for determining whether its business practices comply with applicable federal, state, and local requirements.

14. Fees and Additional Services

Any additional fees for hardware, installation, configuration, integrations, migration, messaging, payment-terminal services, support, or other services will be disclosed before the applicable service is activated or provided, unless otherwise agreed in writing.

Where a fee is separately disclosed and accepted by the Client, the Client agrees to pay that fee according to the applicable billing terms.

TechShieldIT may require payment of applicable fees before providing certain additional services or equipment.

15. Electronic Acceptance and Electronic Records

The Client agrees that electronic records may be used to document the Client's acceptance of these Terms.

An electronic acceptance may include:

• checking an acceptance box;
• clicking an “I Accept” or “Agree” button;
• submitting a signup or onboarding form;
• creating a username or account;
• logging into TechShield Auto;
• accessing the application;
• using the application or its services after being presented with or provided access to these Terms; or
• another electronic action reasonably indicating acceptance.

To the extent permitted by applicable law, the Client agrees that electronic acceptance may constitute an electronic signature or other electronic record of the Client's agreement.

16. Acknowledgment, Understanding and Acceptance

By accepting these Terms and Conditions, the Client acknowledges and confirms that:

1. The Client has had the opportunity to read and review these Terms and Conditions in their entirety.
2. The Client understands the services, subscription terms, applicable fees, equipment provisions, payment-processing provisions, and responsibilities described in this Agreement.
3. The Client voluntarily agrees to be bound by these Terms and Conditions.
4. The Client has had the opportunity to ask questions or request clarification regarding these Terms before accepting them.
5. The Client understands that third-party payment-processing fees may be separate from TechShieldIT fees.
6. The Client understands that card transactions processed through a TechShieldIT-provided integrated terminal may be subject to the disclosed 2.7% + $0.05 processor charge and a separate 0.10% TechShieldIT platform/terminal fee, plus any separately applicable third-party charges.
7. The Client understands that TechShieldIT is not necessarily the merchant processor merely because TechShieldIT provides or facilitates use of a Verifone terminal.
8. The Client understands that the Client is responsible for transactions conducted through its merchant account, including charges, refunds, chargebacks, disputes, fraud claims, customer claims, and applicable processor requirements.
9. The Client understands that an eligible public signup may include a 15-day trial and that recurring monthly software billing begins automatically after the trial unless the subscription is cancelled before the trial ends.
10. The Client understands that separately disclosed implementation or other one-time charges may be billed during or before the trial and are not waived merely because monthly software is in a trial period.
11. If the Client participates in the Referral Program, the Client understands the qualification requirements, 10% referred-workshop implementation discount, one-month-at-a-time 20% referral credits, restrictions, and reversal rules described in Section 7.
12. If the Client accepts these Terms on behalf of a business, the Client represents that they have authority to bind that business.
13. The Client understands that creating an account, username, logging into, accessing, or using TechShield Auto constitutes acceptance of these Terms to the extent permitted by applicable law.
14. The Client agrees to comply with these Terms and all applicable policies incorporated into the Agreement.

17. Acceptance Record and Audit Information

When the Client submits the signup form or otherwise electronically accepts these Terms, TechShield Auto may record information associated with the acceptance, including:

• the Terms and Conditions version accepted;
• acceptance date and time;
• account or username associated with the acceptance;
• IP address;
• browser or device information;
• signup or account information; and
• other reasonable audit information associated with the acceptance.

This information may be maintained as a business record to document the version of the Terms presented to and accepted by the Client.

TechShieldIT may retain such records in accordance with its applicable data-retention practices and legal obligations.

18. Suspension and Termination

TechShieldIT may suspend or terminate access to TechShield Auto where reasonably necessary, including for:

• non-payment;
• suspected fraud;
• unauthorized access;
• misuse of the service;
• violation of these Terms;
• abuse of equipment;
• security concerns;
• unlawful activity;
• material violation of applicable third-party payment-processing requirements; or
• circumstances that create a material risk to TechShieldIT, its customers, payment providers, or the service.

Where reasonably practicable, TechShieldIT may provide notice before suspension or termination.

Suspension or termination does not eliminate payment obligations that accrued before the effective date of suspension or termination.

19. Client Indemnification

To the extent permitted by applicable law, the Client agrees to indemnify and hold harmless TechShieldIT LLC and its owners, officers, employees, contractors, and service providers from claims, losses, damages, liabilities, costs, and reasonable expenses arising out of or relating to:

• the Client's unlawful use of TechShield Auto;
• the Client's violation of these Terms;
• transactions conducted through the Client's merchant account;
• disputes between the Client and its customers;
• refunds or chargebacks attributable to the Client;
• fraud or misuse attributable to the Client or its authorized users;
• the Client's violation of applicable payment-network or processor requirements;
• information or content supplied by the Client; or
• unauthorized or improper use of the service or equipment by the Client or its users.

This provision does not apply to the extent that a claim is caused by conduct for which TechShieldIT is legally responsible.

20. Limitation of Liability

To the maximum extent permitted by applicable law, TechShieldIT LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, or loss of data, arising out of or relating to the use of TechShield Auto or related services.

To the maximum extent permitted by applicable law, TechShieldIT's aggregate liability arising out of or relating to the services will be limited to the amount actually paid by the Client to TechShieldIT for the applicable TechShield Auto services during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

21. No Professional Advice

TechShield Auto is a software and technology service.

Nothing provided through TechShield Auto constitutes legal, tax, accounting, financial, insurance, or other professional advice.

The Client is responsible for obtaining appropriate professional advice regarding its legal, tax, accounting, payment-processing, and regulatory obligations.

22. Entire Agreement

These Terms and Conditions, together with any applicable order form, subscription details, equipment agreement, pricing disclosure, service agreement, or other document expressly incorporated into these Terms, constitute the agreement between the Client and TechShieldIT LLC regarding the applicable TechShield Auto services.

If there is a conflict between these Terms and a separately signed written agreement, the separately signed agreement will control to the extent expressly stated in that agreement.

23. Governing Law

These Terms and the relationship between the Client and TechShieldIT LLC will be governed by the laws applicable to the agreement, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in this section prevents a party from exercising rights or seeking remedies that cannot legally be waived.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

The invalid or unenforceable provision will be interpreted or modified to the extent legally permissible to best accomplish its intended purpose.

25. Changes to These Terms

TechShieldIT LLC may update these Terms from time to time.

When material changes are made, TechShieldIT may provide notice through the application, website, email, account notification, or another reasonable method.

The updated version will identify its applicable version number and effective date.

Where applicable law requires affirmative acceptance of material changes, TechShieldIT will obtain that acceptance before applying the changed terms.

26. Client Acceptance

■ I have read, understood, and agree to the TechShield Auto Terms & Conditions, including the subscription and trial terms, automatic billing disclosures, Referral Program terms, payment-processing disclosures, applicable Verifone/equipment fees, account responsibilities, transaction responsibilities, and electronic acceptance provisions.

Business Information

Business/Workshop Name:

Authorized Representative:

Title/Position:

Username/Account:

Email Address:

Acceptance Record

Acceptance Date:

Acceptance Time:

Terms Version: 2026-10-02-v14